Our team rapidly expanded from 2 at the end of 2020 to 45 members of our IT savvy and fluent English speaking team as of November 2024. We pride ourselves in delivering great technical and first line (incoming Phone/Email) support.
As per stats provided by our clients our average response time on a 400+ phone call day is 94% answer within 30 seconds with an average answer of 12 seconds, that is faster than most emergency services across the world so you know your customers will always get the attention they deserve in a quick and organized manner.
Our technical team also provide 2nd line IT support with a combined knowledge of over 60 years in IT and technical work, managed services ( Exchange, MS 365, remote phone setups) And remote repair work for all windows and windows server based machines.
Our Divisions
AKI 1st Line : handling calls and emails
AKI 2nd Line : Handling Technical and remote support
AKI Dev : Building our in-house solutions and web based utilities
AKI Studios : The Artistic staff handling GFX & 3d designs
